Shipping, Returns, Refunds

SHIPPING

We aim at shipping all items within 1-4 business days, depending on where you live. We currently ship in Europe (excluding UK) only.

 

EXCHANGE/RETURNS, REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or an exchange.

Each return/exchange has a fee of 7 EUR from Italy, and 12 EUR from outside Italy.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return/exchange, you need to contact us at ciao@madeliwear.it. We will send you a form to complete and right after that we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

  • If you are booking an exchange, we will send you the new item as soon as we receive the old one.
  • If you want to return your item, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.